NIJER Return & Refund Policy

Returns and Replacements

At NIJER, we carefully check our products before dispatch to ensure quality and customer satisfaction.

We accept return or replacement requests for products that are:

• Damaged during delivery.

• Defective upon receipt.

• Incorrect in size, colour, or product compared with the order placed.

Reporting an Issue

Customers should contact NIJER within 48 hours of receiving their order if they receive a damaged, defective, or incorrect product.

Please provide the order number, clear photographs of the product and packaging, and a description of the issue. An unboxing video may help us investigate but is not mandatory.

Return Conditions

Products should be unused and returned with their original tags, accessories, and packaging where reasonably possible.

We may inspect the product before approving a return or replacement.

Change of Mind and Size Selection

We generally do not accept returns for change of mind, personal preference, or incorrect size selected by the customer, except where required by applicable law.

Refunds

If an eligible return is approved, we will arrange a replacement or refund as appropriate. Approved refunds will be processed through the applicable payment method or another agreed method, in accordance with applicable law.

Return Shipping

For verified damaged, defective, or incorrect products, NIJER will arrange or cover reasonable return shipping costs.

Cancellations

Customers may request cancellation before an order is dispatched. Once dispatched, cancellation may not be possible, but applicable return and consumer rights remain available.

Consumer Rights

Nothing in this policy limits customers' rights under applicable Indian consumer protection laws. Statutory remedies remain available even where the reporting period or other store conditions have passed.

Contact Us

For return, replacement, refund, or cancellation requests, please contact NIJER through the Contact page on our website.